Your gift can help build a world that provides people with a visible difference with the confidence and support to lead the life they want.
The Fundraising Regulator is the independent regulator of charitable fundraising. By registering with them, we are committed to the standards they set in their Code of Fundraising Practice, which ensure our fundraising is legal, open, honest and respectful.
Thank you so much for being part of our community of supporters, who are passionate about making a difference to the lives of people with visible differences.
On this page, we explain our promise to you.
As well as being registered with the Fundraising Regulator, we are also members of the Chartered Institute of Fundraising. We do all we can to ensure that fundraisers, volunteers, and fundraising contractors who work with us to raise funds, comply with the standards set by these bodies and with our own supporter promise.
We comply with the law including legislation that applies to data protection and health and safety.
We tell the truth and do not exaggerate. We answer all reasonable questions about our fundraising activities and costs.
We give a clear explanation of how you can make a gift and amend a regular donation.
We always aim to avoid jargon and use plain English.
We respect the rights, dignities and privacy of our supporters and beneficiaries.
We do not put undue pressure on supporters to make a gift. If you do not want to give or wish to reduce your commitment or cease giving, we respect your decision.
If you tell us that you don’t want us to contact you in a particular way we will not do so. We will never share your details either for financial gain or to enable third parties to contact you.
Our approach ensures that vulnerable people are protected while having the opportunity to contribute.
We take care not to use any images or words that cause unjustifiable distress or offence.
We take care not to cause unreasonable nuisance or disruption.
If you are unhappy with your experience of donating to or supporting Changing Faces, you can contact us to make a complaint.
For further information or queries, please email [email protected]