Providing support and promoting respect for everyone with a visible difference

Support line: 0300 012 0275Donate
Helpline operative in profile, wearing headset and smiling

Support & Information Line

If you or a loved one are struggling with the emotional impact of a visible difference, our confidential Support and Information Line is here to help.

Our confidential Support and Information Line is open 10am to 4pm Monday to Friday.

We offer support calls – we can give you the time and space to talk about how you are feeling about your visible difference and the impact this has on your life and your mental health.

We offer information – we can explore the options for you from our range of Changing Faces wellbeing services and help you to decide what may be best for you, as well as signpost you on.

How to contact us

There are two ways you can get in touch with us:

  • Fill in the webform below.
  • Call us on 0300 012 0275 – lines are open 10am – 4pm and calls to our 0300 number cost the same as a call to any landline.

Who is the service for?

We are open to anyone over the age of 16 who has concerns about a visible difference, whether it relates to you, a friend or a family member. If you are under 16, we will need to speak to a parent or guardian first. You can ask your parent or guardian to call us on 0300 012 0275.

Fill in our webform

This form is for people with a visible difference. If you are a health or social care professional interested in referring a patient, please use our dedicated patient referral form.

Please enter as DD/MM/YYYY

If you are a professional referring a patient or client, please complete this form instead:

Our services are not available outside of the UK.

Calls from Changing Faces may be from a withheld number.

We take the protection of your personal data very seriously. We will treat your personal data confidentially and in accordance with the statutory data protection regulations. By providing us with your data, you give us permission to record your details on our secure database. We will use your details to correspond with you and to enable us to provide you with our service. After your treatment is complete, your data will be used anonymously for statistical purposes only. We will never use your data for any other purpose or share your data without your permission.

Please ensure you've read our full privacy policy

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Join our online community

Access our chat forum where you can connect with other people living with a visible difference, view their posts and offer support to others.

Advice & guidance

Self-help and guidance for adults and young people living with a visible difference, as well as for parents of children who look different.

Frequently asked questions

Some of the most common questions asked about our services – take a look before getting in touch to see if your query is already answered.