Support line: 0300 012 0275Donate
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Support & Information Line

If you or a loved one are struggling with the emotional impact of a visible difference, our confidential Support and Information Line is here to help.

Our confidential Support and Information Line is open 10am to 4pm Monday to Friday.

We offer support calls – we can give you the time and space to talk about how you are feeling about your visible difference and the impact this has on your life and your mental health.

We offer information – we can explore the options for you from our range of Changing Faces wellbeing services and help you to decide what may be best for you, as well as signpost you on.

How to contact us

There are two ways you can get in touch with us:

  • Fill in the webform below.
  • Call us on 0300 012 0275*

*Calls to our 0300 number cost the same as a call to any landline.

Who is the service for?

We are open to anyone over the age of 16 who has concerns about a visible difference, whether it relates to you, a friend or a family member. If you are under 16, we will need to speak to a parent or guardian first. You can ask your parent or guardian to call us on 0300 012 0275.

Are you a health and social care professional?

This page is for people with a visible difference. If you are a health and social care professional and would like to refer a patient to our wellbeing services, please click the button below to view and fill in our referral form.

Refer a patient

Fill in our webform

If you are a health and social care professional and would like to refer a patient to one of our services, please visit our dedicated professionals section.

Our services are not available outside of the UK.

Check both if no preference

We take the protection of your personal data very seriously. We will treat your personal data confidentially and in accordance with the statutory data protection regulations. By providing us with your data, you give us permission to record your details on our secure database. We will use your details to correspond with you and to enable us to provide you with our service. After your treatment is complete, your data will be used anonymously for statistical purposes only. We will never use your data for any other purpose or share your data without your permission.

Please ensure you've read our full privacy policy

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Join our online community

Access our chat forum where you can connect with other people living with a visible difference, view their posts and offer support to others.

Advice & guidance

Self-help and guidance for adults and young people living with a visible difference, as well as for parents of children who look different.

Frequently asked questions

Some of the most common questions asked about our services – take a look before getting in touch to see if your query is already answered.