Providing support and promoting respect for everyone with a visible difference

Support line: 0300 012 0275Donate
Natalie on a busy street, side on to the camera, wearing a handbag

Peer Group Chat Service

We offer facilitated peer support for adults with a visible difference. They are held securely by video call (Zoom) or in our chatroom.

Peer Group Chat is our online support group for adults (18 years or over) in the UK who are affected by a visible difference or disfigurement.

What is peer support?

Peer support is a form of group support where you help one another with your appearance-related concerns through sharing your own experiences and coping strategies. It is a private and confidential space and numbers are limited for each group for you to get the most out of the sessions.

Keep reading for more information about the service. If you are ready to join Peer Group Chat, please call us on 0300 012 0275 10am-4pm Monday to Friday or use the link below to fill in our form.


About Peer Group Chat

We offer our peer support groups in one of two ways:

  • Video conferencing via our secure Zoom account.
  • Live webchat (no video) in our secure chatroom.

Group sessions take place over eight weeks and are limited to seven to ten people to make sure everyone can get to know one another properly.

The sessions are facilitated by Changing Faces staff or volunteers. Their role is to encourage conversations and keep the group safe and comfortable for everyone.

Each session lasts for around an hour and 15 minutes and you can join using a computer, tablet or smartphone.

It’s unusual to be in a group where everyone understands your fears and insecurities. So for me this was useful as I felt valued and listened to.

Peer Group Chat user

Each session has a theme for discussion, with time at the end to talk about whatever is on your mind with people who understand what you’re going through. Themes include:

  • Confidence and self-esteem.
  • Managing negative thoughts.
  • Dealing with anxiety.
  • Coping with negative reactions from others.
  • Social communication, life and relationships.

How could peer support help me?

Our Peer Group Chat sessions:

  • Give you the opportunity to connect online with others who have similar appearance-related concerns.
  • Enable you to learn from the experiences of others as well as share your own experiences.
  • Help you to gain the skills and ways to cope with the challenges of living with a visible difference or disfigurement.

How it's helped past participants

Upcoming sessions

Our next sessions will start in May 2024.

How to join

To register your interest, please fill in the form below and our team will be in touch.

Please let us know if you are interested in a webchat or Zoom video group.

Please enter as DD/MM/YYYY

If you are a professional referring a patient or client, please complete this form instead:

Our services are not available outside of the UK.

Calls from Changing Faces may be from a withheld number.

We take the protection of your personal data very seriously. We will treat your personal data confidentially and in accordance with the statutory data protection regulations. By providing us with your data, you give us permission to record your details on our secure database. We will use your details to correspond with you and to enable us to provide you with our service. After your treatment is complete, your data will be used anonymously for statistical purposes only. We will never use your data for any other purpose or share your data without your permission.

Please ensure you've read our full privacy policy

You might also like

Support & Information Line

To take part in the Peer Group Chat, contact us via our online form on our Support and Information Line page, or by calling our team. Learn more here.

Join our Online Community

Find out about our chat forum, where you can view and ask questions of others living with a visible difference and share your own experiences.

Coping with people's reactions

Advice, guidance and tools to help you manage people’s reactions to the way you look, from staring, comments and questions to hate crime and harassment.