Frequently asked questions
Some of the most common questions asked about our services – take a look before getting in touch to see if your query is already answered.
Find out about our confidential, one-to-one social, emotional and psychological support sessions for people living with a visible difference.
At Changing Faces, we offer confidential, one-to-one social, emotional and psychological counselling and support sessions to people of all ages in the UK with a condition, mark or scar that affects their appearance (a visible difference).
We know that having a visible difference can have an impact on your mental health and wellbeing. We have trained wellbeing practitioners who can provide guidance and support, over a series of sessions, to help you cope with your appearance-related worries and concerns.
Appointments are carried out over the phone or via video call, which means anyone from across the UK can access the service.
Read on for more information about the service. If you’re ready to submit an enquiry about accessing sessions, please click the button below to scroll down to our registration form:
Your practitioner will aim to build a trusting and compassionate relationship with you as a young person or with a child and your family, in a safe, confidential space. We offer up to 12 sessions. We also support parents to cope themselves and to provide help to their child.
This gives the opportunity to:
Counselling and support sessions are for people living with a visible difference, focusing on mild to moderate mental health difficulties. We offer time-limited support with a focus on “here and now”.
We offer up to 12 sessions to give you an in-depth chance to reflect on the emotions, difficulties and challenges you might have around your visible difference.
To get the most from counselling and support at Changing Faces, your main issues need to focus primarily on the emotional and social effects of your visible difference on your life. Be prepared to talk about how your visible difference affects your mental health, wellbeing, social and public life.
You need to feel ready to fully engage in the sessions and able to commit to attending a regular appointment (weekly or every two weeks) between 9am and 5.30pm on a weekday.
Working with a practitioner enables you to:
Whilst counselling and support can be extremely rewarding, it is not for everybody. It requires motivation and a willingness to examine yourself and change – the process is not always straightforward.
However, if you’re at the point where you’re willing to explore your life as honestly and openly as possible, then it is likely counselling and support might be for you.
There are three steps to beginning counselling and support:
All sessions are confidential.
In this blog, Wendy explains her role as a Wellbeing Practitioner and talks about how she supports clients to find their voice in our counselling and support sessions.
Read moreChanging Faces is not a mental health or a crisis service – if you are concerned about your general mental health or feel you are at risk, please speak to your GP to get the appropriate mental health support.
We are not able to work with people who are currently experiencing:
In the above instances we would recommend a discussion with your GP who will be able to advise you about the most appropriate service for you and make a referral. Please visit our urgent support page for details of the organisations to contact if you need help now.
Please fill in the form below or call us on 0300 012 0275. If you are under 16, we will need to speak to a parent or guardian first – please ask them to call us or complete the form below for you.
If you are a health or social care professional interested in referring a patient, please use our dedicated patient referral form.
Some of the most common questions asked about our services – take a look before getting in touch to see if your query is already answered.
To arrange an assessment session, contact our support and information line by calling our friendly team or filling out an online form.