Natalie using a smartphone on the street, with passers-by and shops in the background

Online self-guided tool

[email protected] online tool supports adults with visible differences through eight self-guided sessions which can be accessed from home.

[email protected] is a self-guided, online tool for adults (18 years or over) living with a visible difference or disfigurement in the UK.

It contains eight user-friendly sessions designed to help you learn new skills, as well as providing useful tips to feel more confident about the way you look. It is available any time from the comfort of your own home.

At the beginning of the programme I was feeling low, depressed and very anxious which made it hard for me to concentrate. I now feel very different. FaceIT has helped me to realise why I felt so anxious.


About the programme

Each of the eight sessions offers support and advice to help you with some of the challenges of having a visible difference or disfigurement. Sessions usually take around 45 to 60 minutes to complete. To use our online tool, all you need is a computer and access to the internet.

[email protected] mainly uses a cognitive behavioural therapy (CBT) approach. It helps you to test out situations, like going out in public or responding to people who stare or ask questions about your appearance and practise how to manage these. You will also have access to your own personal journal to record your feelings, experiences and progress.

FaceIT has been designed by experts in the field of appearance psychology and people with a range of conditions that affect appearance who understand the types of worries and problems you might be experiencing.

Sometimes I feel very confident and I can deal with the negative aspects, like being looked at or asked questions, but sometimes I can’t deal with it and I become quite depressed and feel helpless. The programme has given me tools to use when I feel down, which make me more able to help myself rather than allowing situations to overwhelm me.


What are the benefits?

[email protected]:

  • Is an online tool, which makes it particularly useful for people who struggle to go out or those who don’t want to talk about their worries one-to-one.
  • Helps you to learn to deal with situations that you find upsetting or uncomfortable, by enabling you to try different techniques in the safety of your own home, before putting them into practice for real.
  • Helps you to cope with difficult feelings, builds confidence and supports you to feel more at ease with things such as meeting new people, being out with friends, going to the shops, playing sport, or going to work.

It was good for someone like me who has, like, kind of major issues, so if you struggle to leave the house I think it’s a good place to start.


How can I access [email protected]?

To find out more about how you may be able to access the [email protected] online tool in the UK, please contact our Support and Information Line.

contact support & information line

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Access our chat forum where you can connect with other people living with a visible difference, view their posts and offer support to others.