Important information on how Changing Faces may use your data


1. Introduction

This privacy policy sets out how Changing Faces uses and protects any information that you give Changing Faces when you use this website, our social media pages on Facebook, Twitter, LinkedIn or Instagram, or communicate with us in the course of our normal activities.

Changing Faces is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or communicating with us by phone, email or in person, then you can be assured that it will only be used in accordance with this Privacy Statement.

Changing Faces may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2014.

2. What we collect

We may collect the following information if you provide it:

  • name and job title
  • postal address
  • telephone numbers
  • contact information including email address
  • your social media username(s)
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • donation information

If you contact us in order to seek support from our services, we may collect the following additional information, defined in law as “sensitive data”:

– medical information relating to the condition for which you are seeking support

We will only collect any such “sensitive data” with your explicit consent.

3. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our services
  • We may periodically send emails about new services, fundraising activities, requests for donations, e-newsletters or other information which we think you may find interesting using the email address or postal address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and by other methods.

5. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

6. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

7. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by Changing Faces to send you information about new services, fundraising activities, requests for donations, e-newsletters or other information which we think you may find interesting

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at
You have a right to see the information we hold, at any time. Please write to us or email

We will not share your personal information with third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Changing Faces, The Squire Centre, 33-37 University Street, London WC1E 6JN or

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

8. Transfer of personal information

Information is stored on our contact management system in order to provide efficient services. Data may need to be transferred and stored outside the EEA, including in the USA where it will be held in full compliance with the US Safe Harbor agreement ensuring security of information equal to that required by the UK and throughout the EEA. By providing your details you consent to this transfer which is necessary for us to provide you with a quality service.