Providing support and promoting respect for everyone with a visible difference

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Safeguarding policy

We believe that everyone has the right to protection from abuse. We are committed to safeguarding the welfare of everyone who is involved in our activities.

Many of our staff and volunteers have contact with people who may be distressed or anxious. The charity aims to provide a safe environment for its staff, volunteers and clients.

Changing Faces also recognises that children, young people and vulnerable adults are at particular risk of abuse within society and is committed to ensuring that these groups are protected while in receipt of our services or participating in our work.

Any suspicions or allegations of abuse, or behaviour that could be harmful to someone who is vulnerable, will be taken seriously and responded to swiftly and appropriately.

When a child or vulnerable adult is judged to be at risk of abuse or harm – including self-harm or suicide – confidentiality may be breached by the designated safeguarding staff by contacting an appropriate third party. This would usually be the designated safeguarding board within the NHS or social services, or the Police.

Changing Faces safeguarding policies must be referred to by staff and volunteers in conjunction with the relevant procedures and other documents.

For further information:

If you have any questions about our safeguarding policies, please email us on [email protected]

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Complaints procedure

We hope that you are happy with what we do and how we do it. If you are not, you can complain verbally or in writing. On this page, we explain how.