Coronavirus advice and support

Coronavirus has had a profound effect on the lives of people with visible differences. Access advice and support to help you cope.

Get support

Advice and support

Contact our Support and Information Line by telephone or webform to talk to someone to get confidential support and explore your options around coping with visible difference and the impact this has on your life.  Open to adults, children, parents and families from 10am to 4pm Monday to Friday.

You can also access our self-help resources, and read our advice and information about the effect of coronavirus (COVID-19) on the visible difference community.

Call us 10am-4pm Monday to Friday on 0300 012 0275
Calls to our 0300 number cost the same as a call to any landline

Email us by filling out our online Contact Form
Please include your name and location to enable us to help you better

Support for children in the North of England
For children, young people and their families
1-1 Sessions with a Practitioner
Counselling support for visible difference
Online Support Forum
Talk with and support others on our public forum
Changing Faces Self Help
Self-help for people with visible difference
FaceIT@home online support tool
An online self-help programme for adults
Peer Group Chat
A private online support group for adults
Your Stories
People's experiences of visible difference
Dealing with abuse & harassment
What hate crime is, plus how and where to report it
Finding help when we are closed
If you need urgent support
Other Organisations
Condition-specific organisations and more
Useful Apps
From the NHS Apps Library
Can we answer your question?

If you are a Health Professional looking to refer a patient, please download this form and send to

Self-help guides

Discover our free self-help guides for adults, children and families

Learn More


More people are using Changing Faces services than ever before. We want to be here for everyone affected by with a mark, scar or condition that makes them look different.

We’ve made all our services, factsheets and information free for everyone. It takes time and money to do this, but we think it is really important.

That’s why we hope you’ll understand why we need to ask for your help. If you’ve found our website or services helpful, and your circumstances allow, then please consider donating. Every penny counts and you can give at Thank you.