Changing Faces supports people who have any condition or injury that affects their appearance, anywhere in the UK

FAQs

Do I have to pay?

There is no charge for any Changing Faces services.

However, Changing Faces is a charity. We rely on donations to provide our services. If you feel you are able to make a donation, we would be very grateful.

Can you give me medical information or advise me about treatment?

Changing Faces is not a medical organisation and so is not able to advise you about your medical condition, surgery or treatments. We recommend you speak with your GP, consultant or other health professional for detailed information about your medical situation or treatment options.

Can you refer me to a doctor or other health professional?

Changing Faces isn’t able to directly refer you to a health professional. However, we can help you to think about the questions you might like to ask.

Some of the people on these pages have very noticeable visible differences; my condition is less visible, can I still contact you?

The visibility or size of a condition, mark or scar doesn’t always relate to the impact it has on your life. What’s important is how you feel. We welcome contact from anyone who has any condition, mark or scar affecting the appearance of the body or face. Initially, we will have a conversation with you to explore how we may be able to help and which options are appropriate for you.

Some people who contact us may be experiencing a psychological condition called Body Dysmorphic Disorder (BDD), an anxiety about body image and a preoccupation with perceived flaws in their appearance.

Changing Faces doesn’t have the expertise to offer ongoing support with BDD, but can have an initial conversation and point you in the direction of organisations that provide a service for people with this condition. It is also advised that you speak to your GP about accessing specific psychological support for this.

Does the condition, mark or scar have to be on my face?

We welcome contact from anyone who has a condition, mark or scar affecting their appearance, regardless of whether it is on your body or your face. What’s important is how you feel and how it affects your daily life.

Do I have to come to one of your centres?

Changing Faces offers services by telephone, email or Skype. For those more local, face-to-face counselling sessions and groups are also available in London and Sheffield (only for Children in Yorkshire and The Humber).

Can you help me find funding for a medical procedure?

As Changing Faces is a charity we are not able to help you with funding for medical treatments

How are the Changing Faces Wellbeing Practitioners qualified?

The practitioners come from a range of caring professions including psychology, counselling, therapy, teaching, social work and nursing. They build on their previous experience by receiving specific appearance-related and support training from Changing Faces.

I'm outside the UK. Can you help me?

Changing Faces services are only available in the UK, but you are welcome to access our self-help, support forum and other resources across this website.

For support and information

Call us 10am-4pm Monday to Friday on 0300 012 0275
Calls to our 0300 number cost the same as a call to any landline

Email us by filling out our online Contact Form
Please include your name and location to enable us to help you better