Support for children and young people in the North of England

What is the service?

Funded by BBC Children in Need, the service helps support children and young people up to the age of 18, and their families, who are affected by a visible difference – a mark, scar or condition on someone’s face or body affecting their appearance.

Your child may have been born with a birthmark, cleft lip and palate or other condition. Perhaps you are a young person with a mark or scar, a dog bite or cancer, or have developed a condition like facial palsy, vitiligo, or acne.

Our highly qualified Practitioner can provide confidential 1-1 support, advice and information, either in person, by telephone, Zoom, or email. There are also opportunities to attend workshops to share experiences with others in a similar situation.

Where is the service available?

Our Yorkshire and the Humber Children and Young People’s Service is in the process of expanding to cover the following areas:

North West England

  • Cheshire
  • Cumbria
  • Greater Manchester
  • Lancashire
  • Merseyside

North East England

  • County Durham
  • Northumberland
  • Tees Valley
  • Tyne and Wear

Yorkshire and the Humber

  • East Riding of Yorkshire
  • North Yorkshire
  • South Yorkshire
  • West Yorkshire
  • North Lincolnshire
  • North East Lincolnshire

How can we help?

Our practitioner can help with a whole range of concerns and issues including:

  • Coping with feelings better, talk things through and exploring options;
  • Building self-esteem, confidence and more positive feelings;
  • Coping with other people’s reactions by discussing techniques to handle everyday situations like staring, questions and comments;
  • Achieving aims in everyday life, such as feeling comfortable socialising, starting work, attending school or developing relationships;
  • Finding out more about a condition and treatment options.

Upcoming workshop events

We run workshop events throughout the year, usually in small face-to-face groups in the Yorkshire and Humber region. These are currently being run safely on Zoom. Our upcoming events are listed below. If you wish to hear about future events please contact the team on email


YP FaceIT is a self-guided, online tool for young people aged 12 to 17 years with a visible difference. It involves eight user-friendly sessions designed to help you to learn new skills and useful tips.

These will help you to feel more confident about the way you look and help you to deal with some of the situations and challenges you might face.

How to access the service?

You can refer yourself or your child to the service simply by emailing

If you are a health professional looking to refer a patient, please download this form and send it to

Want to know more?

For any other queries or to find out about the Children and Young People’s Service elsewhere in the UK, please contact our Support and Information Line. You can also follow us on: