We have a range of services to help children and their families

Support, Information and Advice for Children and their Families

Changing Faces supports children who have a condition or injury that affects their appearance, and their families, anywhere in the UK.


Call us 10am-4pm Monday to Friday on 0300 012 0275
Calls to our 0300 number cost the same as a call to any landline

Email us by filling out our online Contact Form
Please include your name and location to enable us to help you better

Being well informed about your child’s condition or injury may help you both to cope and come to terms with their appearance. It can also be useful when you and your child are talking about their appearance to other people. Having knowledge can assist in making treatment decisions and feeling in control of what is happening to your child.

However, medical jargon can be confusing and can feel like a lot to take in when you talk to a health professional. Understanding the ins and outs of your child’s condition or injury and what may happen in the future can feel overwhelming, especially when discussing treatment and deciding what is right for them.

Changing Faces Practitioners are not doctors and cannot advise you medically about your child’s condition or injury, or its treatment. However, they can help you to prepare for appointments and ask the right questions to get the answers you need.

You might also like to do some research to find out more. The NHS Choices website has information about conditions and treatments and making the most of your appointment.

We offer

  • brief and confidential advice and information
  • information about Changing Faces and the services we offer
  • the opportunity to have sessions with a Changing Faces Practitioner
  • information about other organisations.

Changing Faces Practitioners provide confidential emotional support, advice and information.  They can help you and your child

  • find out more about your condition and treatments
  • develop a more positive attitude
  • cope with feelings better, by giving you time to talk things through and offering support to your child to enable them to grow in confidence
  • learn about others’ experiences and exchange information, thoughts and ideas
  • manage other people’s reactions by discussing techniques to handle everyday situations like staring, questions and comments

Contact with a Changing Faces Practitioner might be a one-off session, or may be more ongoing (two to six sessions, perhaps more) – it depends on what you and your child want and what is needed.

Sessions can be held

  • face-to-face at one of our centres, based in London or Sheffield (covering Yorkshire and The Humber)
  • over the phone or via Skype
  • by email

Click here if you are an adult seeking advice and support

Click here if you are a young person seeking advice and support

Click here for more information about Skin Camouflage

Self-help guides

We offer a wide range of Self-Help Guides to help adults, families and young people learn new techniques to handle living with an unusual appearance.

Learn More