Support and Information Line

The Changing Faces Support and Information Line is a confidential service to help you to explore your options around coping with visible difference and the impact this has on your life. The Support and Information Line is open to adults, children, parents and families.

There are two ways to contact the Support and Information Line. You can call us between 10am – 4pm, Monday to Friday, on 0300 012 0275 (calls to this number cost the same as a call to any landline). Alternatively you can complete our online enquiry form below.

You might find it helpful to read more about our support services or access our self-help guides before getting in touch, but if you’re still not sure which service/s are suitable, then feel free to contact us and we can talk this through with you.


We take the protection of your personal data very seriously. We will treat your personal data confidentially and in accordance with the statutory data protection regulations. By providing us with your data, you give us permission to record your details on our secure database. We will use your details to correspond with you and to enable us to provide you with our service. After your treatment is complete, your data will be used anonymously for statistical purposes only. We will never use your data for any other purpose or share your data without your permission.

Please ensure you’ve read our privacy statement.