Can you guarantee that your staff, even with customer-service training, would really feel comfortable and confident in giving a customer a facial disfigurement excellent and appropriate service?

Negative PR and bad reputations can occur because of poor customer service and implicit bias in the workplace. We can help you develop best practice in recruiting, retaining and serving people with disfigurements with confidence, thereby boosting your reputation and increasing your customer base.

Research carried out by Changing Faces in 2008 showed that 9 out of 10 people unwittingly judged those with a disfigurement less favourably than those without. This can have a significant impact on employers and service providers as people with disfigurements are more likely to be unemployed, under-employed or they might receive a lesser standard of customer care. These preconceptions can impact negatively on employers, service providers and people with disfigurements, and can cost them financially.

By getting it right for someone with a disfigurement you are more likely to get it right for all sorts of differences and avoid inadvertent discrimination. Any one of your employees may have or acquire a disfigurement or a customer with a disfigurement could walk through your doors at any time.